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1、,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,IFC-CPDF,Business Performance Improvement Program,2.7 Customer Advisory Session Report,客,戶,戶,咨,咨,詢,詢,會(huì),會(huì),議,議,報(bào),報(bào),告,告,CustomerAdvisorySessionReport,客,戶,戶,名,名,稱,稱,ClientName,年,月,月,日,日,D
2、ay,Month,Year,報(bào)告摘要,ExecutiveSummary,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail
3、 themajor issues that were raisedat the CAS,IFC-CPDF,報(bào)告摘要,ExecutiveSummary,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat th
4、e CAS,詳述在客戶,咨,咨詢會(huì)議上,提,提到的主要,問(wèn),問(wèn)題,Detail themajor issues that were raisedat the CAS,IFC-CPDF,導(dǎo)言,Introduction,本報(bào)告詳述,了,了在,日期舉行的客戶,咨,咨詢會(huì)議上,提,提出的問(wèn)題,。,。,ThisCustomer Advisory Reportdetails the significant issuesraised asa resultof the sessionheldondate,數(shù)量家客戶參加,了,了此次會(huì)議,Numbercustomersattended,本次會(huì)議已,經(jīng),經(jīng)錄音，有
5、,磁,磁帶可用。,The session wasaudio-taped and these tapes are available,IFC-CPDF,導(dǎo)言,Introduction,本次會(huì)議的,目,目的在于從,有,有價(jià)值的客,戶,戶那里聽取,建,建設(shè)性意見,，,，以便明確,公,公司可以從,哪,哪些地方來(lái),提,提高業(yè)績(jī)。,The purpose ofthe session wasto seek constructive feedbackfromvalued customers inorder toidentify how the businesscanimprove its performanc
6、e,IFC-CPDF,導(dǎo)言,Introduction,會(huì)議中討論,了,了以下內(nèi)容,：,：,The following areaswerediscussed:,產(chǎn)品與服務(wù),Products and Services;,客戶服務(wù),Customer Service;,競(jìng)爭(zhēng),Competition,衣著，形象,和,和制服,DressCode,Image and Uniforms;and,市場(chǎng)和溝通,Marketingand Communication.,IFC-CPDF,與會(huì)人員,Attendees,Business,公司名稱,Name,姓名,IFC-CPDF,與會(huì)人員,Attendees,Busin
7、ess,公司,Name,姓名,IFC-CPDF,產(chǎn)品與服務(wù),Products and Services,詳述在該項(xiàng),議,議程上所提,到,到的主要問(wèn),題,題,Detail thesignificant issuesraised during this segment,IFC-CPDF,產(chǎn)品與服務(wù),Products and Services,詳述在該項(xiàng),議,議程上所提,到,到的主要問(wèn),題,題,Detail the significant issuesraised duringthissegment,IFC-CPDF,行動(dòng)建議,Recommended Action Plan,對(duì)問(wèn)題的建,議,議,Pr
8、ovide recommendations to addressthe issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,IFC-CPDF,客戶服務(wù),Customer Service,詳述在該項(xiàng),議,議程上所提,到,到的主要問(wèn),題,題,Detail thes
9、ignificant issuesraised during this segment,IFC-CPDF,客戶服務(wù),Customer Service,詳述在該項(xiàng),議,議程上所提,到,到的主要問(wèn),題,題,Detail thesignificant issuesraised during this segment,IFC-CPDF,行動(dòng)建議,Recommended Action Plan,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addresst
10、he issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,對(duì)問(wèn)題的建,議,議,Provide recommendations to addressthe issuesraised,IFC-CPDF,競(jìng)爭(zhēng),Competition,詳述在該項(xiàng),議,議程上所提,到,到的主要問(wèn),題,題,Detail thesignificant issuesraised during this segment,IFC-CPDF,競(jìng)爭(zhēng),Competition,詳述在該,項(xiàng),項(xiàng)議程上,所,所提到的,主,主要問(wèn)題,Detail
11、the significant issues raisedduringthissegment,IFC-CPDF,行動(dòng)建議,RecommendedAction Plan,對(duì)問(wèn)題的,建,建議,Providerecommendationsto address the issues raised,對(duì),問(wèn),問(wèn),題,題,的,的,建,建,議,議,Providerecommendationstoaddresstheissuesraised,對(duì),問(wèn),問(wèn),題,題,的,的,建,建,議,議,Providerecommendationstoaddresstheissuesraised,對(duì),問(wèn),問(wèn),題,題,的,的,建,建
12、,議,議,Providerecommendationstoaddresstheissuesraised,IFC-CPDF,競(jìng)爭(zhēng),Competition,與會(huì),客,客戶,討,討論,了,了對(duì),競(jìng),競(jìng)爭(zhēng),對(duì),對(duì)手,的,的看,法,法，,并,并填,制,制了,MichaelPorter,的競(jìng),爭(zhēng),爭(zhēng)定,位,位工,作,作表,CustomerswereaskedtodiscusstheirperceptionofthecompetitionandcompleteaMichaelPorterCompetitivePositioningWorksheet,我們,將,將提,供,供給,你,你客,戶,戶所,填,填制,的
13、,的工,作,作表,Copiesofthecompletedworksheetswillbeprovidedtoyou,總的,來(lái),來(lái)說(shuō),，,，客,戶,戶將,公司,名,名稱定,位,位于,x,部位,(x,價(jià),x,質(zhì),),GenerallycustomerspositionedClientNameinthexquadrant,(xprice,xquality),IFC-CPDF,競(jìng)爭(zhēng),Competition,低,Low,HighlyDifferentiated,高度,獨(dú),獨(dú)特,性,性,高,High,高,High,PriceLeader,低價(jià),競(jìng),競(jìng)爭(zhēng),者,者,價(jià)格,Price,質(zhì)量,Quality,客
14、戶,名,名稱,ClientName,Low,競(jìng)爭(zhēng),對(duì),對(duì)手,Competitor,競(jìng)爭(zhēng),對(duì),對(duì)手,Competitor,將所,有,有可,能,能的,定,定位,在,在圖,標(biāo),標(biāo)上,顯,顯示,出,出來(lái),Showallthepositioningsfromthecompletedworksheets,IFC-CPDF,著裝,，,，形,象,象和,制,制服,DressCode,ImageandUniforms,詳述,在,在該,項(xiàng),項(xiàng)議,程,程上,所,所提,到,到的,主,主要,問(wèn),問(wèn)題,Detailthesignificantissuesraisedduringthissegment,IFC-CPDF,著裝
15、,，,，形,象,象和,制,制服,DressCode,ImageandUniforms,詳述,在,在該,項(xiàng),項(xiàng)議,程,程上,所,所提,到,到的,主,主要,問(wèn),問(wèn)題,Detailthesignificantissuesraisedduringthissegment,IFC-CPDF,行動(dòng),建,建議,RecommendedActionPlan,對(duì)問(wèn),題,題的,建,建議,Providerecommendationstoaddresstheissuesraised,對(duì)問(wèn),題,題的,建,建議,Providerecommendationstoaddresstheissuesraised,對(duì)問(wèn),題,題的,建,
16、建議,Providerecommendationstoaddresstheissuesraised,對(duì)問(wèn),題,題的,建,建議,Providerecommendationstoaddresstheissuesraised,IFC-CPDF,市場(chǎng),工,工作,與,與溝,通,通,MarketingandCommunication,詳述,在,在該,項(xiàng),項(xiàng)議,程,程上,所,所提,到,到的,主,主要,問(wèn),問(wèn)題,Detailthesignificantissuesraisedduringthissegment,IFC-CPDF,市場(chǎng),工,工作,與,與溝,通,通,MarketingandCommunication,詳述,在,在該,項(xiàng),項(xiàng)議,程,程上,所,所提,到,到的,主,主要,問(wèn),問(wèn)題,Detailthesignificantissuesraisedduringthissegment,IFC-CPDF,行動(dòng),建,建議,RecommendedActionPlan,對(duì)問(wèn),題,題的,建,建議,Providerecommendationstoaddresstheissuesraised,對(duì)問(wèn),題,題的,建,建
某咨詢客戶咨詢會(huì)議報(bào)告
