ChapterHotel check outPPT課件

1. At very beginning, you will learn some useful words and phrases. 1. At very beginning, you will learn some useful words and phrases. 2. In Part One, 2. In Part One, you will learn you will learn some informative and important some informative and important tourism knowledge. tourism knowledge. 3. In Part Two, through watching the video, youll see how to make 3. In Part Two, through watching the video, youll see how to make sure that nothing will be left behind when you check out at a hotel.sure that nothing will be left behind when you check out at a hotel.4. In Part Three, youll do a compound dictation: How to Save 4. In Part Three, youll do a compound dictation: How to Save Money on Hotel Bills. Money on Hotel Bills. 5. In Part Four, through listening to the dialogue, youll learn how 5. In Part Four, through listening to the dialogue, youll learn how to ask for a late check-out.to ask for a late check-out.6. In Part Five, youll get a chance to expand your knowledge with 6. In Part Five, youll get a chance to expand your knowledge with interesting types of exercises,interesting types of exercises, including: (1) Readings: including: (1) Readings: Avoid Extra Hidden Fees 2)story-retelling: 2)story-retelling: The Hotel BillContents第1頁/共26頁Useful Words and Expressionsattendant:(服務(wù)員)inform: (通知)in advance:(預(yù)先)evaluation:(評(píng)估)brochure:(小冊(cè)子)bellboy:(侍者)corporate: (團(tuán)體的)voucher: (憑證)acknowledgement: (承認(rèn))arrange: (安排)regulation: (規(guī)定)reception desk: (前臺(tái))第2頁/共26頁P(yáng)art One: Know-how for Tourism and TravelABC for Hotel Check-out第3頁/共26頁Based on the above passage, decide whether the following statements are true or false. Write T for true and F for false. 1._Generally the check-out time in most hotels is 12 oclock. 2._ You need to pay half of the daily room rate if you check out after 18 p.m. 3._If you have to require a late check-out, you should contact the reception desk before 8 a.m. on the day of departure. 4._When you want to check out, youd better call the reception desk at least thirty minutes earlier to inform them. 5._When you check out, youll be charged for the items you have consumed or damaged in the room.FTTTF第4頁/共26頁P(yáng)art Two: Be Attractive to Watch browse vt.& vi.瀏覽；吃草；隨意翻閱 n.瀏覽；吃草；放牧 brochure n.小冊(cè)子，手冊(cè) nook n.角落；隱蔽處；每個(gè)角落；到處 buck n.（美）錢，元；雄鹿；花花公子 vt.& vi.（馬等）猛然弓背躍起；抵制；猛然震蕩 dispute vt.& vi.辯論，爭(zhēng)論 n.辯論；爭(zhēng)端；（勞資）糾紛；罷工 cranny n.裂縫，裂New Words and Expressions第5頁/共26頁Highlights: A Checklist for Check-outStep one:Take your time packing before: You should give yourself a few extra minutes to get every-thing back into your suitcase. It will reduce your chance of carelessly forgetting anything. But if you are busy, you can call the front desk and request a late check out .第6頁/共26頁Step Two: Do a complete sweep of the room Although everything obvious is in your bags, be sure to check all the nooks and crannies. Before you leave the room you should pass over the entire area and be sure to check under the covers, too.第7頁/共26頁Step Three: Leave a tip When you leave a fancy hotel, you should leave cash in the amount of three to five bucks per night. But if you live in a less fan-cy joint, you should give one or two . Besides, youd better put the tip in a marked envelope. 第8頁/共26頁 Step four: When check-out, review your entire billYou should check that all of the charge are exact, and be sure you have a paper statement or receipt to walk away with.第9頁/共26頁 Take your time packing before you check out. Do a complete sweep of the room. Leave a tip. When checking out, be sure to review your entire bill. Transcript for video:第10頁/共26頁Tip number one: take your time packing before you check out. Allowing yourself a few extra minutes to calmly get everything back into your suitcase will reduce your chances of carelessly forgetting anything. If youre pressed for time, you can always call the front desk and request a late check out, which will often buy you another hour. And really, until they start calling to pester you about leaving and threatening to charge you another night unless you get out immediately, youve got nothing to worry about.第11頁/共26頁Tip two: do a complete sweep of the room. Once everything obvious is in your bags, be sure to check all the nooks and crannies: drawers, the night stand, closets, the safe, under the bathroom sink, under the bed, and if youve got one, the refrigerator. As youre about to leave the room, do one final pass over the entire area and be sure to check under the covers, too. Thats pretty much where I usually find all my socks and boxers.第12頁/共26頁Tip three: leave a tip. Its best to tip your housekeeper on a nightly basis, so that the person who does the actual tidying up is the one who gets the tip. But either way, leave cash in the amount of three to five bucks per night at a fancy hotel, and one or two at a less fancy joint, and be sure to leave it in a properly marked envelope.And finally, when youre actually checking out, be sure to review your entire bill. Check that all of the charges are exact, and make sure you have a paper statement or receipt to walk away with. Remember that now is the time to dispute anything funky - the second you walk out the door it gets a little bit tougher.第13頁/共26頁 When traveling, the most expensive things are _ the flight and hotel bills. The following is some steps to save money on hotel _. Step 1: To save money on hotel bills, you should ask for the hotels corporate rate when making a reservation. Corporate rates are often much _ than the normal room prices and most hotels have these corporate _. Part Three: Be Amused to ListenbillstypicallycheaperspecialsHow to Save Money on Hotel Bills? 第14頁/共26頁 Step 2: Many hotels require that you stay at least 8 nights per year to _ for the corporate rate. To get around this, you can write the hotel a letter using your companys _. Most hotels will give the corporate rate to anyone who does this. Step 3: If you are using a travel agent to help you book the room, make sure you get a confirmation number which _ your room. A travel agent will give you a voucher but this has no _ acknowledgement from the hotel. Step 4: To save money on hotel bills, shop around for the best pricing _. Speaking with many hotels about their corporate rates is the best way to book a room at a very _ rate.qualify letterheadguaranteesofficialavailableaffordable 第15頁/共26頁P(yáng)art Four: Be Interesting to Speak1. guests name2. room number3. reason for requiring a late check-out4. due time for cleaning up the room 5. solution to the problemA. 1:00 p.m.B. its too early to go to the airportC. Jill SmithD. use the business center, free of chargeE. room 812Column AColumn B第16頁/共26頁Listen to the situational dialogue again，repeat it sentence by sentence, and then role play it in pairs.Clerk:Good morning, Ms. Can I help you?Jill: Good morning. Im Jill Smith in room 812. Im leaving today. But Can I check out a little bit late? Clerk:Why? Jill: You see, my plane takes off at 6:30 this afternoon. But I dont want to go to the airport so early. Clerk:Its really a problem. But your room has been reserved, and we have to clean it up before 1:00 pm oclock.第17頁/共26頁Jill: Then can I leave at 2 oclock?Clerk:Well, you cant since the guests will check-in at 2:00 pm. I can arrange you to another room, but according to hotels regulations, during the high season, you should pay half of the daily room rate if you leave before 6 p.m.Jill: I dont think its reasonable. Can I speak to your manager?Clerk:O.k. Ill call our manager.Manager: Ms., what can I do for you? Jill: Im asking for a late check-out since my plane wont take off until 6:30 pm.Manager: () Your room has been reserved for a newly married couple, and theyll check in at 2:00pm. How about going to our business center, free of charge?Jill: Thank you. That helps me a lot. Manager: My pleasure. Hope to serve you better next time.第18頁/共26頁P(yáng)art Five: Be Useful to Expand-Consolidation1) _ Telephone charges at many hotels are unreasonably high.2) _ When you order room service, pay close attention to the fees tacked on the bill.3) _ Many hotels charge for Internet access both in the rooms and in the lobby. 4) _ According to the writer, bellman situation at some hotels is getting out of control.5) _ Resort fees are daily charges hotels add to your bill for things you might expect to be free.6) _ If you dont plan to use the facilities included in the resort fee, the best time to protest the fee is when you are checking out.Avoid Extra Hidden FeesFFTTTT第19頁/共26頁Discuss: If you are charged unreasonably, what will you do?Lead-in Questions:1)Do you think it is necessary to check the bill carefully whenever you check out from the hotel?2)Do you have the experience of being unreasonably charged? 3)Will you talk in a good manner or in a temper? 4)If you cannot reach an agreement with the hotel staff, what will you do, keeping on arguing or settling it with wisdom? How?5)What will you do if you still have dispute even if you talk to a manager? 第20頁/共26頁Group Work: If you are charged unreasonably, what will you do?Step 1:Divide the class into groupsStep 2:Ask students to discuss in details what they will do if they are charged unreasonably.Step 3:Have some groups to give their presentation in front of the class.第21頁/共26頁FUNNY STORY 第22頁/共26頁Story-retelling: The Hotel Bill第23頁/共26頁 traveltiredcontinuehotelfour hours check out$350 highfacilitiescomplain paycheck$100 Mercedes-Bens第24頁/共26頁第25頁/共26頁感謝您的觀看。第26頁/共26頁