《物業(yè)英語口語培訓(xùn)》PPT課件.ppt

,物業(yè)管理常用英語口語 情景會(huì)話式,目 錄,一、Purpose of Training 培訓(xùn)目的,二、Introduce Yourself 自我介紹,三、Say “Hello” 打招呼,四、Customer Service 客戶服務(wù),五、Repairs 修理,六、Give Directions 指引,Purpose of Training,培訓(xùn)目的 加強(qiáng)員工日常英語口語對(duì)話能力以及對(duì)日常英語口語的理解能力，能與業(yè)主進(jìn)行基本的英語口語交流。,Part 1 Customer Service Center, 客戶致電給客服中心，客服人員接電話時(shí) （C-Cherry O-Owner） C: Good morning, This is Cherry speaking. What can I do for you? O: My kitchens light is broken. My house is T12, 1201. Can somebody come to repair it? C: No problem. I will call the electrician to fix it at once！ O: Thanks a lot! C: You are welcome!,Part 1 Customer Service Center, 客戶到客服中心尋求幫助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much!,Part 2 Service in east gate, 客戶到客服中心尋求幫助 (T-Tina O-Owner) T: Good afternoon, my name is Tina. Can I help you? O: Yes. I want to call a taxi to BaiYun Castle. Could you call a taxi for me? T: No problem. Please wait for a minute. O: Thank you very much!,Part 2 New Words,Receptionist risepnist n.(旅館、事務(wù)所等雇用的)接待員 Owner un n.物主, 所有人 Holiday hldi n.假期 Weekend ,wi:kend n. 周末 Interesting intristi adj.令人感興趣的, 有趣的,Part 3 Customer Service Have a Residential Card,(R-Receptionist, O-Owner) O: Good morning, I want to have a residential card. R: Do you have passport? O: Yes, I do. R: Ok. I will apply for one for you. Please give me a one-inch color photo, your passport and a health certificate. O: Here you are.,Part 3 Customer Service,R: Would you please fill out this form while I will prepare your residential card for you? Please sign your name here. O: Ok. Anything else? R: Thats all. Please get your residential card here next week. O: Thank you. R: You are welcome.,Part 3 New Words,Residential ,rezidenl adj.住宅的, 適于作住宅的,與居住有關(guān)的 Passport p:sp:t n.護(hù)照 Apply plai vt.申請(qǐng), 請(qǐng)求; 適用 Inch int n.英寸 Certificate stifikit n.證明書, 執(zhí)照 Fill fil vt. & vi. (使)充滿, (使)裝滿, 填滿 Form f:m n.需填寫的表格 Sign sain vt. & vi.簽名, 簽字,Part 3 Phrases and Expressions,Residential card 居留證，居住證 Apply for 申請(qǐng) One-inch 一英寸 Color photo 彩色照片 Fill out 填寫,相信自己是一只雄鷹 一個(gè)人在高山之巔的鷹巢里，抓到了一只幼鷹，他把幼鷹帶回家，養(yǎng)在雞籠里。這只幼鷹和雞一起啄食、嬉鬧和休息。它以為自己是一只雞。這只鷹漸漸長(zhǎng)大,羽翼豐滿了主人想把它訓(xùn)練成獵鷹，可是由于終日和雞混在一起，它已經(jīng)變得和雞完全一樣，根本沒有飛的愿望了。主人試了各種辦法，都毫無效果，最后把它帶到山頂上，一把將它扔了出去。這只鷹像塊石頭似的，直掉下去，慌亂之中它拼命地?fù)浯虺岚颍瓦@樣，它終于飛了起來！,獅子和羚羊的家教 每天，當(dāng)太陽(yáng)升起來的時(shí)候，非洲大草原上的動(dòng)物們就開始奔跑了。獅子?jì)寢屧诮逃约旱暮⒆樱骸昂⒆樱惚仨毰艿迷倏煲稽c(diǎn)，再快一點(diǎn)，你要是跑不過最慢的羚羊，你就會(huì)活活地餓死?！霸诹硗庖粋€(gè)場(chǎng)地上，羚羊媽媽也在教育自己的孩子：“孩子，你必須跑得再快一點(diǎn)，再快一點(diǎn)，如果你不能比跑得最快的獅子還要快，那你就肯定會(huì)被他們吃掉?！?Part 4 Repairs Repairing a Ceiling Light,(E-Electrician, C-Customer) E: Good afternoon. Im an electrician from the Service Center. What can I do for you? C: My ceiling light in the study does not work. I cant reach it. Would you please fix it for me? E: Sure. (5 minutes later),Part 4 Repairs,E: There may be something wrong with the tube or the ballast resistor. Oh, your trouble is caused by the ballast resistor. C: Can you fix it? E: Its simple. Ill just replace it with a new one. Thats all. Now please turn on the switch. C: Wow! Its OK. Thank you. E: My pleasure.,Part 4 New Words,Electrician ilektrin n.電工, 電氣專家 Ceiling si:li n.天花板, 頂棚 Reach ri:t vt.伸出手臂;到達(dá) Tube tju:b n.管, 軟管 Ballast blst n. 【電】鎮(zhèn)流平穩(wěn)器, 鎮(zhèn)流電阻 Resistor rizist n.電阻器 Fix fiks vt.修理;固定, 安裝 Switch swit n.開關(guān) Pleasure ple n.愉快的事情,Part 4 Phrases and Expressions,Service Center 服務(wù)中心 Ceiling light 天花板燈；花燈 Ballast resistor 鎮(zhèn)流電阻 Turn on 打開,Part 5 Give Direction Do you know that person?,(G-Gatekeeper, W-Woman) G: Good morning, madam. Can I help you? W: Yes. Do you know Jackie Smith? G: Jackie Smith? W: We are invited to Jackie Smiths birthday party, but we can not remember how to get to his flat. G: Are you sure he lives here? W: Yes, he moved here two months ago and lives in a flat near the swimming pool. Hes from Australia.,Part 5 Give Direction,G: Wait a minute, please. Ill check it for you. Oh, I have it. He lives on the fifth floor, Building C. W: How can we get there? G: Go into the garden through this entrance. Go straight. Then turn the second left and youll see a swimming pool. Building C is near that. W: Thank you. G: Excuse me, madam. Could you please register and fill in this form? W: All right.,Part 5 New Words,Invite invait vt. 邀請(qǐng) Remember rimemb vt. 注冊(cè),Part 5 Phrases and Expressions,Swimming Pool 泳池 Building C C座 Go Straight 直走 Fill in 填寫,Thank you !,